FAQ

Drop us a call or email us and we will be happy to assist.

(+30) 210 22 37 106

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Εξυπηρέτηση και Επισκευή

  • I SENT MY BMAC SCISSORS FOR THE REPAIRING AND RESHARPENING SERVICE, CAN I HAVE A REPLACEMENT SCISSORS?

    Unfortunately no. At the moment we do not have a rent service for replacement scissors.

  • HOW LONG DOES IT TAKE TO REPAIR MY BMAC SCISSORS?

    The repairing and resharpening service of all the BMAC SCISSORS is carried out by the BMAC manufacturer in Niigata, Japan.

    For this reason, please consider approximately 30 days in order to receive your scissors back.

  • I WAS IN A HURRY AND I GAVE MY BMAC SCISSORS TO ANOTHER NON-AUTHORIZED SERVICE CENTRE AND NOW I THINK THEY HAVE BEEN RUINED. WHAT SHOULD I DO?

    Your BMAC SCISSORS should always and exclusively be sent for the repairing service to us:

    HAIRPRO, I. Drosopoulou 232, Athens, 112 55, GREECE

    email: info@hairpro.gr, phone: +30 2102237106, fax: +30 2102029001

    We accept no liability for any damage or problems caused by the resharpening or servicing carried out by a non-authorized Bmac service centre.

    In case you gave your BMAC SCISSORS to a non-authorized service centre and they have been ruined, we try to repair your BMAC SCISSORS at our very best, restoring the original concavity or convexity of the blades. We cannot guarantee the perfection of the result: it depends on the condition of the blades and on the damage degree.

  • WHAT KIND OF ASSISTANCE DO YOU PROVIDE IN THE REPAIRING OF BMAC SCISSORS?

    The assistance begins when we receive your BMAC SCISSORS to send them at our authorized BMAC service centre in Italy.

    When receiving your BMAC SCISSORS, our BMAC assistant will:

    • check the serial number of your BMAC SCISSORS
    • register the repairing and resharpening service in our customer data sheet
    • inspect the problems of your scissors and write an accurate and detailed report
    • pack your BMAC SCISSORS and send them to the BMAC manufacturer in Niigata, Japan

    Once in Niigata, your BMAC SCISSORS are ready for the second phase of the assistance service.

    Master Japanese craftsmen will personally take care of your BMAC SCISSORS and they will:

    • read our accurate and detailed report about your scissors and carefully check and inspect them
    • completely repair your BMAC SCISSORS, particularly they will: resharpen the blades, check the mechanism, replace the missing parts
    • write a second accurate report about your scissors with the explanation of the service done
    • repack and resend the scissors to our authorized centre in Europe

    There, the last phase of the assistance begins.

    In the authorized BMAC service centre in Europe our quality inspector will:

    • read the report written by the Japanese craftsmen
    • carefully check the quality of the repairing service
    • resend the scissors back to HAIRPRO
  • I DROPPED MY BMAC SCISSORS. WHAT SHOULD I DO?

    Do not panic! All our BMAC SCISSORS are forged from a single piece of steel.

    This is what allows us to sharpen our scissors as required, thus guaranteeing excellent results, with incomparable durability. When scissors dropped, blades can nick; so pick them up and try to open and close them with great care.

    If you feel a “nick” while opening and closing your BMAC SCISSORS, then call +30 2102237106 and we will answer you and give you assistance on the repairing of your scissors.

  • DO YOU ONLY RESHARPEN BMAC SCISSORS

    Yes, we only resharpen and repair BMAC SCISSORS.

    We do not resharpen any other scissors brands.

    In case you will send us other scissors brands, we will return them to you without any repairing service and we will ask you to refund us the transport cost.

Πολιτική και Αποποίηση Ευθυνών

  • CAN I USE THE TESTS, PHOTOS AND VIDEOS OF THIS WEBSITE?

    No, all the design and content of this website (including texts, information, pictures, movies, brand logos and names, slogans, etc.) are copyrighted.

    You are not allowed to use or reproduce anything as this may constitute an infringement of the holders’ right.

Πωλήσεις

  • I WOULD LIKE TO BUY BMAC SCISSORS ON THE WEBSITE. HOW CAN I PAY FOR THEM?

    If you are interested in purchasing your BMAC SCISSORS you can pay by:

    • credit/debit card
    • bank transfer
    • PayPal

    Please contact us for more details.

Have we not answered your questions?

Drop us a call or email us and we will be happy to assist.

(+30) 210 22 37 106